Terms and Conditions

Please read our booking terms and condition carefully before you book any trips with us. Mystic Himalaya Trekking is a registered trekking company incorporated with the ministry to tourism, Government of Nepal.

Guest Agreement and Declaration

Your adventure holiday in the Himalayas involves certain amount of risks because of its exposed nature and a little bit of uncertainty as life always is, wherever you are. Having said that trekking in the Himalayas is the best experience that you can ever get in your life with lots of stories and smiles to talk about with your friends and families back home, a taste that will linger with your soul forever. Although we take an utmost care for your safety but still there are chances of accidents happening in the mountains and the trails so that’s why we need you to agree in this.

Please read the following conditions very carefully:

  • All bookings are made through Mystic Himalaya Trekking which is the registered trekking company in Nepal. Our office is located at Bansbari, Kathmandu.
  • Depends on the trip but generally US$ 500 is asked to deposit in our bank account as an advance deposit. It is generally done through bank transfer. This amount we need for your flight confirmation and hotel booking. Rest of the amount we will receive upon your arrival. You can also pay us through your credit card (Visa or Master Card)
  • With all the credit card payments 3.5% service charge will be added to the total amount. This applies to all the payments, deposits, final balances, trip extension and miscellaneous purchases. This charge is imposed by the credit card service provider here in Nepal.
  • If you chancel your trip 15 days prior to the trip starting date then Mystic Himalaya Trekking reserves the right to take control of your advance deposit. This money we need for the payment to hotels, flight and to compensate the Mystic Himalaya Trekking staff waiting for the trek.
  • No refunds will be made if you voluntarily decide to leave the trek for any reason after the trek has begun. All refunds are strictly at the discretion of Mystic Himalaya Trekking. Once you have decided to leave the trek no refunds will be made for any accommodation, transport, sightseeing, meals or services not utilized.
  • If Mystic Himalaya Trekking cancels a departure which is guaranteed to run due to reasons beyond our control (i.e. natural disasters, flight cancellation, consequences of strikes, industrial action, wars, riots, sickness, quarantine, government intervention, weather conditions, or other untoward occurrences), in this case we take the authority of diverting the trip, giving you the choice of the same value without any charge. After all your safety is our first priority.
  • You must carry a valid passport when travelling with Mystic Himalaya Trekking. Please ensure your passport is valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas for the countries you are travelling to. Mystic Himalaya Trekking cannot accept responsibility if you are refused entering to a country or places because you lack the correct visa documentation.
  • When booking the Mystic Himalaya Trekking holidays you understand that Mystic Himalaya Trekking runs adventure trips, where accommodation, transport, safety, hygiene, telecommunication facilities, level of infrastructure development and medical facilities are not the same that you are used to at home, or would find on a conventional holiday.
  • On trip any damage of the equipment’s with your negligence, equipment’s that is handed to you for your use, in this case you should be willing to pay the full payment of the equipment. Most of our equipment’s once it is damaged, it gets to totally wasted.
  • You understand that during the course of the trip certain events may occur, including accident or illnesses in remote places without medical facilities, political instability and the forces of nature. You agree to assume all risks associated with the journey. Please make sure you get the insurance letter from your own country that has medical coverage and helicopter evacuation facilities. We do not advise you to get the insurance from Kathmandu as it is not that reliable.
  • You acknowledge that travelling with Mystic Himalaya Trekking requires a degree of flexibility, and understand that the trip route, accommodation and modes of transport are subject to change without prior notice due to local circumstances. In these cases your group leader will constantly communicate with you. After all your safety becomes our first priority.
  • While travelling with Mystic Himalaya Trekking you agree to accept the authority of the trip leader or local operator at all times.
  • Mystic Himalaya Trekking will not accept responsibility for any traveller who contravenes any law or regulation of any country visited.
  • Any medical conditions then please do inform Mystic Himalaya Trekking office in advance. Before the trip it is important that you consult your doctor for vaccination and other medical requirements.
  • Bad weather in mountain regions can cause domestic flight delays or cancellation, particularly in the Everest, Jomsom and Kanchenjunga regions in Nepal. In case of domestic flight cancellation at Kathmandu Airport or in main cities, Mystic Himalaya Trekking will meet your hotel accommodation on bed and breakfast basis. In other departing villages, in case of flight cancellation during your trip, full board accommodation is provided. If the trip duration exceeds, waiting for the flight, then you have to pay extra for each single day. Mystic Himalaya Trekking office will advise you on this. In case of helicopter charter to avoid prolonging flight delays Mystic Himalaya Trekking will charge you extra for this. Taking a helicopter in Nepal is comparatively quite expensive. But the office do provide you the insurance letter.
  • When booking a trip with us, please make sure you understand what is involved in participating with Mystic Himalaya Trekking in your chosen trip. Our priority will always be our clients and we wish you have a trip of a lifetime with Mystic Himalaya Trekking family.