Frequently Asked Questions

Is Mystic Himalaya Trekking a licensed trekking company?

Yes, we are a registered trekking company incorporated with the Ministry of Tourism Government of Nepal. We have been organizing holiday tours, treks and expeditions for our clients for last 7 years.

How do I book a trip with you?

After you have decided which trip you want to go, the next step is to fill up the form and send it to us at travel@mystichimalayatrekking.com Then we will advise you to send us the advance deposit to our account. After that you can book your international flight to Nepal or directly to the destinations you want to visit.

How far in advance do I need to book?

To be on a safer side at least 6 months in advance or earlier booking is good for us. However 3 months prior booking to the trip we will still be in a comfortable zone. Your advance deposit we need is to secure your domestic flight tickets and hotel accommodations well in advance because normally during the season time the chance of getting rooms and flight tickets is very narrow.

When is the final payment due?

We will receive the remaining amount at the time of your arrival when we meet you personally.

Does your Group Leaders and staff speak English?

All our Group Leaders (Guides) speak excellent English. Most of our leaders are well educated and have received university degree. In trek porters and sherpas (assistant guides) speak very minimum English but your Group Leader will compensate this barrier by translating to you.

What are the equipment’s that you provide for the trek?

For the trek in Nepal, Tibet and Bhutan we regularly provide you a very warm sleeping bag, down jacket, inner liner, water proof duffel bag (to carry your stuff) and toilet rolls. In expeditions we provide all the climbing equipment’s.

 

Generally how big the groups are?

To be in a comfortable zone and to cater our personalized service to every individual we try to minimize the group size as much as we can. Normally our big group comprises of maximum 12 people and the minimum of 2 people. We also do organize private trips for just one person.

Can I organize my own private group?

Yes, we do organize private groups of friends and family, school and college groups, organizations and many more. We can easily handle the group size of 2 people to more than 50 people at a time. More the people, more the chances of reduction in your cost.

What about family trips? I am planning to travel with my children.

All our family trips are carefully designed keeping children in our mind so that they have lots of fun, enrich themselves culturally and educate naturally about the place and the people which gives in them the long lasting good memories. So in advance while corresponding with you we will ask you about your children’s age, their fitness and will be giving you many options for some interesting family trips which we have designed especially for you. On top of that below 7 years old kid we also hire a porter to stay standby to carry your kid just in case if he or she doesn’t want to walk. Overall all our trips are packed with exciting things for kids and lots of fun for adults as well.

Are there any age limits?

There are no any age limits as such for traveling in Nepal. There are multiple activities that you can do with your minors and that include trekking. Even elderly people can do trekking provided if they are reasonably fit. The youngest we have taken in trek with us is 7 years old and the oldest we have taken is 75 years old. It depends on where you are trekking and in what altitude. Nepal provides a wide range of trekking destinations. Some are the low land treks with equally beautiful mountain views complimented with a rich local culture. At the same time we have high altitude treks which can be quite challenging at times. So that’s why Nepal fits in all groups of travellers. Likewise we have same to say for India, Tibet and Bhutan.

What are the activities done in a family trip?

There are multiple of activities that you can do in a family trip. Considering in Nepal you can do some sightseeing tours in Kathmandu along with some short camping or lodge treks. Other things can be done are staying at nearby resorts in the Kathmandu valley where the kids can play in the garden and enjoy the surrounding village life with beautiful mountain views. You can also do Everest mountain flight, rafting, jungle safari, paragliding and Pokhara tour. For Tibet, Bhutan and India please do let us know and we will get back to you ASAP.

Do you organize a student group?

Yes, we do organize student groups. The level of safety is guaranteed. All our leaders are medically well trained by Dr. Jim Duff from Australia. On top of that we have regular training session every year as a refreshment course and that put us medically very compatible. Having worked with big international colleges like MacLean’s College from New Zealand we exactly know how to co-ordinate with the teachers and the students. We believe in regular interactions with the teachers and that makes our trips run very smoothly and to a very high standard. The level of food quality and hygiene is guaranteed and we take these things very seriously. Every year our cook gets training about food hygiene.

What are the safety majors that you take for student groups?

We believe in top safety for the student groups and that we bring it into action and not just mere words. Our professionalism and versatility in dealing with different age groups of people is a credit that we take and that actually it comes from lots of experience and maturity. Over the years dealing with many different nationalities and college groups now we stand in a position where we can guaranty the best holiday experience for both school and college groups. For more details on this please do email us.

What are the safety majors that you take for elderly people?

For the elderly people we design a special itinerary. In Nepal we have wide range of trekking options and the good thing is all the trekking destinations are of equal beauty where you can enjoy the good mountain views and the trail passes through local Nepali villages that really enriches your experience. Even with some popular treks like Everest Base Camp and Annapurna Base Camp we increase the number of days for you to be in a comfort zone. Our intentions are always to give you the best experience of Nepal, India, Tibet and Bhutan. So we do believe in a personalized service to all our clients. When you book the trips we get all the details from you and in the course of our interaction we will get more information from you about your fitness etc. and also we will be advising you more on exercise that you need to do before you venture into any trips with us. For the elderly people we organize both camping and lodge treks. Now a days we have also started doing luxury lodge and camping treks. For more details on this please do email us.

What kind of safety do you ensure for lady adventurists?

We are registered with the Ministry of Tourism of Nepal and we conduct our programmes as per the guidelines laid by the Ministry of Tourism, thus our safety and security measures are highly recommendable.

How fit do I have to be for an adventure travel holiday?

A reasonable fitness level is mandatory for trekking in Nepal, India, Tibet and Bhutan. You should be ready for 6 to 7 hours of walk every day in up and down terrains of the Himalayas. This includes steep uphill with lots of switch backs, uphill climb with steps, gradual uphill, flat and long descend. So you need to prepare for all these challenges. Walking up the hills in your home town with 5 to 6 kilos of backpack would be a very good practice or you can also practice climbing up the steps with your back pack for several times. For mountaineering you need to be more fit.

Do I get a porter to carry my luggage in the trek?

Yes in all our trips your porter will be carrying your luggage for you. All you need to carry is your camera, sun screen, sun glass, sun hat, water bottle and one layer of warm clothing in case if it gets cold during the day. So your back pack weighs about not more than 5 to 6 kilos.

What level of comfort can I expect?

After a long scrutiny and research now we have picked all the good lodges along the trail where you will feel the atmosphere of being at home. Over the years we have built up a good relationship with the lodge owners along the trail and they are more than happy to put our clients to their lodge. In the local lodge treks we put our clients in comfortable two bedded rooms (in room sharing basis) with western style common toilet. Hot shower is on request where you will have to pay Rupees 200 to 300 (US$ 2 to 3) extra. Food is not up to the standard like in the city hotels and restaurants but still you will find a long extended menu items from pizza to typical local food.
In all our camping trips we will have our own cook, kitchen hand and all the logistics we will carry for your comfort. So the quality of food is obviously better than the lodge treks. In each meal we will give you three courses with at least three to four varieties of food. All our tents are Mountain Hardware which is technically a very hi-tech tents mostly used for expeditions because of its reliability. On top of that we carry folding chairs with arm rest, dinning tent, dining table, toilet tent, toilet seat, kitchen tent etc. For your good sleeping we provide you a very thick mattress and a pillow.
Now a days we have also introduced luxury treks in which you will stay in luxury lodges along the trail. In all our luxury treks you will get nice clean rooms with attached toilet and bathroom. Every day hot shower is included even in the cold conditions. Free flow of hot drinks 12 hours a day and a nice mouth-watering food. For your luxury we will provide you electric blanket and if not at least a hot water bag every night. All our luxury lodges are located with a beautiful mountain views. For more on this please do email us.

How safe is it?

Your safety is our first priority. All our staff are very professional and experienced in the field of trekking and tourism. Our attention to details takes your holiday experience to a different level of satisfaction and that you will notice in our day to day caring for you. All our group leaders have at least more than 5 years of experience and in these tenure they have been to all the places within Nepal so there is a least chances of you getting lost as all our leaders are well acquainted with the trail. When selecting the leaders, to know the trail in fact is the very first qualifications they must have. Politically there is a least chance of having any disputes along the trail as Nepal values tourist and tourism by their heart. This you will notice walking along the villages where people will accept you warm heartedly with a Nepali greeting ‘Namaste’!!! But having said that it is your responsibility to be careful yourself as well. Our group leaders will be constantly briefing you about the safety majors while in trek. For more information’s on this please do email us.

What immunisations do I need?

Immunisations vary from country to country and please do consult your local doctor for that and he will advise you the proper inoculations that you require. In some countries anti-malaria medication is a must. While travelling please do carry your vaccination certificate with you in case of an emergency and also now a days you will need to produce a vaccination certificate to get the visa for some countries.

Do I need to take visa for my trip?

While traveling to Nepal you will get the visa upon arrival. To travel India you need to fix that at your own country. For Bhutan and Tibet we will need at least three months of advance booking with all your passport details. For more on this please do email us.

Do I need to get travel insurance?

It is better to get the travel insurance in case of an emergency. Please make sure that your insurance covers up all hospital bills in case if you have to be hospitalized and most importantly it should cover up helicopter evacuation in case if you get sick or get injured in the mountain areas where there are no any chances of getting planes. Although this is a least likely chance of you getting sick or getting injured because our itinerary is very carefully designed keeping in mind about altitude sickness and the way we escort you in the trail there is a least chance of you getting hurt or sick. However, this is mountain and we cannot neglect the fact that people sometimes might get injured and get altitude sickness so by getting the insurance we are prepared for the worst case scenarios.

What standard of hotels should I expect?

The hotels that we have selected for your stay are the best ones. For instance our hotel in Kathmandu is centrally located in the tourist down town Thamel. But having said that most of the hotels are 5 minutes’ walk away from clubs and pubs just in order to avoid the sound pollution so that you be able to sleep properly. The hotel that we use in Kathmandu is Tibet Guest House or similar and we will accommodate you in Deluxe AC room with a television and attach bathroom and toilet. We also do reservations for 5 star hotels. Please do email us for details.

While in trek what standard of accommodation and food should I expect?

The standard of accommodations in the trek is very basic but we try to make it as comfortable as possible. Most of the lodges in the trek have twin bedded room where we will fit in two people in one room (unless single supplement has been requested) and we have western style common toilet. Hot shower will be on request.
In our camping trips we provide you Mountain Hardware tents which are considered to the best quality tents in the adventure world. For your comfort we are providing you a thick mattress and a pillow.
In all our luxury treks accommodation is just fantastic where you will get clean rooms with attached bathroom with shower and western style toilet. Most of the luxury lodges have gardens for your recreation.
The food in local lodges is pretty basic but you will get a long extended menu from pizza to local food.
The food in all our camping trips are much better than in the lodge treks because we take our own cook and kitchen staff who will make three coarse meals three times a day for you.
In all luxury treks the food quality is basic but pretty impressive.

I am a vegetarian or have special dietary needs, is that a problem?

You need to mention all your dietary needs well in advance and we will fix it. In case if you are a vegetarian then it is not a problem at all. We do cater vegetarian food.

What are the provisions for safe drinking water in the trek?

In all our camping treks we provide you properly boiled and iodinated water. In luxury treks drinking water is provided. In our regular local lodge trek you need to bring iodine tablets yourself or rely on buying mineral water in the lodges. It is convenient to buy mineral water in every lodge. The price per litre could range from Rupees 100 to 300 (US$ 1 to 3).

What about environmental impact?

Environmentally we are very conscious and emphasize great deal on protection of nature, care and conservation of the beautiful trails of the Himalayas. Nature has its own way of cleansing and recycling, we like not to intercept her action by strictly adhering to the disposal mannerism – this we practice through strict policy of anti – littering and single file walking in a trek. Besides there are other tips and educational tips we provide you while you are being briefed before your trek begins.

What is included in my holiday?

It is our aim to ensure that we incorporate as many inclusions as possible in your trip to minimise any out of pocket expenses while you are away. It is important that you refer to our ‘What is Included/Excluded’ page for the exact information.

Are there any hidden extras and surcharges?

There is no hidden cost or surcharges, every cost for the services are transparent. Please go through what is included/excluded page for more details.

How much money do I need for the trip?

It all depends on where you are travelling and for how long. Once you have chosen your holiday with us, we will see how long your trip is for and which destination you have selected and only then we will be able to advise you how much money to carry for the trip. Please make sure that all the sightseeing tours transportations, sightseeing tour entrance fees, hotel accommodation (in bed and breakfast basis), all transportations mentioned in the itinerary and all food in the trek are included in your trip cost. For more details please go through ‘What is included/ excluded’ section and then we would be very happy to reply to all your queries.

Should I need to tip the local guide and the porters?

Our staff work very hard and as a token of thanks and mark of appreciation for the “job well done” it is advisable to do some tipping for your guide and porters. If you need more information on this then please do email us.

Will I be able to do any laundry?

In major cities there are laundry services in a very good price. Will cost you around US$ 2 to 3 per kilo cloths. In the treks our staff would be very happy to do laundry for you if you get them some tips otherwise if you feel uncomfortable giving laundry to others then we would be very happy to provide you a bowl of washing water. Washing soap you need to carry yourself and it is advisable to carry cloth lines along with some cloth pegs.

Will I be able to take shower in trek?

In our camping treks there will be occasions where we will provide you bucket shower and that is included in costing. In our luxury lodge trek you can have shower every day and that is included in your costing. In our regular local lodge trek you need to pay US$ 2 to 3 per shower.

Can I bring gifts for people in the villages?

If you want to bring gifts for the villagers then we really appreciate that. The only problem we might face sometimes is to get the stuff to these villages where we need human support to carry the stuff and that will definitely increase your costing. But if you are planning to carry in a small quantity below 5 kilos, then it is manageable without any extra surcharge. Your group leader would be very happy to advise you about distribution procedures. For more information on this please do email us.

Can I sponsor the local community in building health posts and schools?

Yes definitely you can help the local community in building health posts and school. Nepal lacks in schools and health posts especially in the remote areas where there are no access to transportation. The nearest health posts from these villages would be a good two to three days walking and normally they have to encounter a situation where the patients have to return back disappointedly without any medicine. There are few health posts but without a doctor and a medicine. So if you have a good intention of building health post then we would say it is a good Karma. Mystic Himalaya trekking would be very happy to co-ordinate with you in these types of projects.
Similarly if you have intentions to build school for the village kids then we would definitely encourage you. Or if the school is already there then you can donate in building the infrastructure just like improving the sanitation, get access the drinking water or donate the school to buy some computers for the kids to learn. We at Mystic Himalaya Trekking would be very happy to advice you on this. Please do email us for more queries.

What is the best season for trekking?

The best seasons for trekking in Nepal are spring and autumn. Our spring is for three months (March, April and May) and again autumn is for three months (September, October and November). Normally during these times of the year the weather is good and the mountain views are better. During autumn the mountain views are generally better because the rainy season is just over and there is no haze blocking the good views. During spring even though it is a little bit hazy but still you will get a good mountain views. But the good thing trekking during this time of the year all the floras will be in bloom and that includes the beautiful rhododendrons which is the national flower of Nepal.
During the winter times the weather is generally crystal clear with a good mountain views. High altitude treks are not advisable as it can be quite cold up at all Base Camps generally -20* centigrade during night times. There might be occasional snowfalls above 2500 meters. But the good thing is you can still do some treks in the foothills with equally best mountain views.
During July and August you can trek in the places like Dolpo and Mustang. It does not rain much in these areas so July, August and September are the best time of the year for trekking in these regions. So basically you can trek all year round in Nepal. For more information please do email us and we would be very happy to reply you ASAP.

Can we change the itinerary?

If you want to change the itinerary then you will have to let us know before hand at least a month in advance. All our logistics and supplies are pre-arranged so it is not possible for us to change the itinerary at the very last moment or while we are in the trek or any tours. However there are factors that may influence your itinerary, just like adverse weather conditions, difficulty in transportation, unwanted political situation and several others. In a situation as such your group leader will advise you and take the necessary step. After all your safety comes to our first priority.

Is it possible to change the lodge if we do not like?

We have tie ups with the best lodges , however personal preferences still vary from person to person in case you are not happy about your lodge you can always let us know about your discomfort and we will see to it that you get your convenience.

What kind of clothing should I wear while trekking?

Easily dryable t-shirts and detachable long trousers are the proper way of dressing yourself. So in the morning you start your walk with long trouser and as the day progresses and the sun is bright, you unzip your long trouser and convert it to a half pant. You need to equip yourself with rain jacket, rain trouser, warm jacket, thermal underwear, woollen hat, sun hat, sun glass. As there is a saying morning shows the day so we will know in advance what the weather will be like the whole day so your group leader will advise you what kind of clothing you should be wearing that particular day. More on this please go through our equipment checklist page.

In case of any emergency do you have rescue facilities?

Yes, we do have a very good connection with the helicopter companies and we can easily organize the rescue flights. Although it is an unlikely chance of you getting severely sick and injured but still accidents can happen anywhere and specially in trekking and mountaineering we should not take any chances so we firmly advise you to have helicopter evacuation insurance in case of an emergency. The office will provide you an insurance letter so that you can claim to your insurance company later you get back to your country. But for the helicopter payment you need to pay to Mystic Himalaya Trekking office while you are in Nepal because for emergency rescues we need to pay to the helicopters in advance.

How do I prepare for high altitude treks?

If you are from mountainous areas then hiking up the hill with 5 to 6 kilos of weight on your back for 5 to 6 hours 3 times a week will definitely help you to get ready for high altitude treks in the Himalayas. But if you are from a country where there are no mountains then do not worry. A regular walking with 5 to 6 kilos of weight on your back with 9 to 10 kilometres of walking 4 to 5 days a week will definitely help for you to get ready for any high altitude treks. Himalayan terrains are full of uphill’s and downhill’s which can be quite tiring for some people. So it is a better idea to do some climbing steps training with your back pack on. Alternately you may also consult your physical trainer or personal trainer on endurance and for more on these, if you have any questions then please do email us.

How do I train for trek?

A regular 5 to 6 hours of walk with 5 to 6 kilos of weight on your back for 3 to 4 days a week will definitely help you to get ready for the trek. Make sure you do some step climbs with your back pack on at least an hour a day for 2 to 3 times a week.

Will my cell phone work out of the capital city while I am trekking in the remotes?

Your cell phone might only work in the main cities but once you get away to the remote areas then it might not work. If you are in dire need to contact back to work, to your relatives or your family then please do let us know in advance and we will organize you the local SIM card and after the trek you can submit the SIM back to us.

How will I recharge my phones or computer?

It is a good idea to carry your solar power batteries with you so you can charge any time you like. In case you are least bothered carrying solar powers then on the way there are teahouses that offer the service of charging your batteries at 100 to 300 rupees (US$ 1 to US$ 3) per hour so that should not be major concern-just be on toes to find out your battery duration.

How often is a trip cancelled?

All our trips are guaranteed to run and there are no any situations as such.

How can I get more information?

For more information you can go through our website www.mystichimalayatrekking.com and send us an email and we will get back to you as soon as possible.

What should I pack or where do I get the equipment check list?

In every trekking pages you will find equipment checklist tablet so you will find all the details of the designated adventure.

How fun will be trekking and other adventures?

Well, if it is adventures such as rafting, paragliding, bungee jumping etc. it gives you a thrilling experience whereas trekking and expedition with a group is more of team work and moving on admiring the beauty of nature, we incorporate cultural interaction, playing local card games and other activities to make it more lively and memorable so it’s fun anyhow.

Clients Feedback

We have just spent a week trekking in Nepal with our guide Binoy Rai and we had a fantastic trip! Our private group of three people hiked from one Kerr & Downey lodge to anotther using quiet trails through the mountains, the jungle and small villages. We also spent two days river rafting and staying at the Seti River camp. The views along the way were spectacular and we had warm, sunny days with clear skies for the entire trip.

Binoy was organized and attended to every detail along the way, including making some last minute logistical changes due to the elections being held. He shared his extensive knowledge about the area, the wildlife and mountaineering in general. This was not a technically difficult trip, but the scenery was beautiful and we had some amazing experiences – including hiking 3 hours up to a small village to watch the locals vote in their second Democratic election ever! This unique ‘insiders’ experience was one of the highlights of the trip for us.

We would absolutely recommend Binoy as a guide in Nepal. In addition to being experienced and competent Binoy is also warm and personable, and he has a great sense of humour! We all enjoyed our time with him and had a lot of laughs together. For our next visit to Nepal we will definitely be contacting him and Mystic Himalaya Trekking to plan and guide our trip!

Name: Nina, Darlene & Troy
Nationality: Canadian
Address: Vancouver, BC Canada
Occupation:
Trip Name: Annapurna Mountains Luxury Lodge to Lodge Trek (10th November, 2013)